FAQ – Frequently Asked Questions
Welcome to our FAQ! Here, we’ve compiled answers to the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us – we’re happy to help!
1. What’s included in a Crochet Kit?
Each Crochet Kit includes everything you need to complete your project:
- High-quality yarn in various colors
- Crochet hook(s)
- Tapestry needle, stitch markers, and other essential tools
- Easy-to-follow pattern and instructions
- Additional accessories like stuffing, safety eyes, or buttons (depending on the kit) Everything is carefully packaged and ready for you to start crafting!
2. Are your Crochet Kits suitable for beginners?
Absolutely! Our kits are designed with beginners in mind. Each kit comes with detailed instructions, and many include video tutorials to guide you step by step. We make sure to include easy-to-understand materials that will help you learn at your own pace.
3. What if I’m an experienced crocheter?
No worries! We also offer advanced crochet kits with more complex patterns and designs. You’ll find a variety of projects that will challenge your skills and allow you to create beautiful, unique items.
4. How do I choose the right Crochet Kit for me?
We’ve made it easy to choose by categorizing our kits based on difficulty levels (beginner, intermediate, advanced) and project types (amigurumi, home decor, wearables). If you’re unsure, our customer support team is always here to help you pick the perfect kit!
5. Can I buy Crochet Kits as gifts?
Yes, absolutely! Our kits make great gifts for anyone who loves crafting. Each kit comes in a beautiful, gift-ready box, and we offer gift wrapping upon request. Simply contact us for assistance with gift orders.
6. How long will it take to receive my order?
Orders typically ship within 1-2 business days. Delivery time depends on your location:
- Standard Shipping: 3-7 business days within the U.S.
- Expedited Shipping: 2-3 business days (available at checkout)
You will receive tracking information once your order has shipped.
7. Do you ship internationally?
At this time, we only ship within the United States. However, we’re working on expanding our shipping options for international customers, so stay tuned!
8. What if I have an issue with my order?
We want you to be completely satisfied with your purchase! If you have any issues with your order, please contact us within 30 days, and we’ll be happy to assist with exchanges, returns, or refunds. Just reach out to support@thewoolbes.com.
9. Can I customize a Crochet Kit?
We offer some customization options for certain kits, such as personalized yarn colors or specific tools. Please contact us at support@thewoolbes.com for any custom requests, and we’ll do our best to accommodate you.
10. How can I contact customer support?
You can reach us by email at support@thewoolbes.com or call us at +1 (508) 968-4902. We’re available Monday through Friday, from 9 AM to 5 PM EST.