Privacy Policy

At The Woolbes, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information in a variety of ways when you visit our website or make a purchase. This includes:

Personal Identification Information: When you make a purchase or contact us, we may collect your name, email address, shipping address, phone number, and payment details.
Non-Personal Identification Information: We may also collect non-identifiable information such as your IP address, browser type, and browsing behavior on our website.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

Order Processing: To process and fulfill your orders, including sending shipping updates and confirming payment.
Customer Service: To respond to your inquiries, comments, or support requests.
Marketing and Promotions: With your consent, we may send you promotional emails about new products, special offers, or updates. You can unsubscribe from these emails at any time.
Improving User Experience: To enhance our website’s functionality and customer experience by analyzing usage patterns.

3. How We Protect Your Information

We take the security of your personal information seriously. To protect your data:

We use SSL encryption to secure sensitive information during online transactions.
We follow strict internal protocols to ensure that your information is stored safely and only accessible to authorized personnel.
We do not store full credit card information after a transaction is completed. Payments are processed securely through third-party payment processors.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

Service Providers: To process payments, deliver packages, or assist with customer service. These service providers are required to maintain the confidentiality of your information.
Legal Compliance: If required by law or in response to valid legal requests, we may disclose your information to comply with applicable legal obligations.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us improve site functionality, analyze traffic, and provide personalized content. You can control cookie settings through your browser’s privacy settings. If you choose to disable cookies, some features of our website may not function as intended.

6. Your Rights and Choices

You have the right to:

Access and Update: You can access and update your personal information by logging into your account on our website.
Opt-out of Marketing: You can opt-out of marketing emails by clicking the “unsubscribe” link in any of our emails or contacting us directly.
Request Deletion: You may request that we delete your personal information by contacting us. Please note that we may need to retain certain information for legal or transactional purposes.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about our Privacy Policy or how we handle your personal information, please contact us at:

The Woolbes
📧 Email: support@thewoolbes.com
📞 Phone: +1 (508) 968-4902
🌐 Website: www.thewoolbes.com